Terms & Conditions

Payment:

For our Standard Processing, we recommend full payment, and we have the option for customer to pay at least half of the total balance to allow Blacksmith Athletics LLC to start production of your order(s) and we require the remaining balance be paid in full before shipment/delivery of your order(s). (NO EXCEPTIONS

Accepted form of payments:

Blacksmith Athletics will gladly accept any form of payments listed below. However for RUSH orders we highly recommend paying with a credit card or through PayPal (Not Echeck). Our customer service support is available Monday through Friday from 8 am to 5 pm, to take your payment or online payment is also available by accessing the payment option that Blacksmith Athletics LLC has conveniently included on the invoice

Credit Card/Debit Card– via online using the payment options located on the invoice or contact our customer support by calling 307-220-6326
PayPal – Customer must email us their PayPal email account information so we can send the money request for the customer’s invoice.
Money order
PO (Purchase Orders) – In order to process the order, all purchase orders must include the following information and must follow directions below:
- Contact name, phone number and email (in case we have any questions)
- Accounts payable name, phone number and email (we send out your invoice by email, so a valid email address is required to process your order)
- A Purchase Order Number
- Billing and Shipping Address
- Clearly stated item name, unit cost, and quantity needed
- If you are located in the state of California, kindly attach your tax exempt number
- If you need our W9 form please email to info@blacksmithathleticsllc.com
- All Purchase Orders must be signed by an authorized school official
- Merchandise must be shipped to the school address only
- When you have your purchase order ready you may email to info@blacksmithathleticsllc.com. This is perhaps the best option as your orders will be processed at a priority.
- WE CAN ONLY ACCEPT 1 PURCHASE ORDER AT A TIME PER SCHOOL. WE CAN’T PROCESS A NEW PO UNTIL THE FIRST PO HAS BEEN PAID

We accept official Purchase Orders from the accredited public organizations below:

Universities and Colleges
High Schools
Junior High Schools
Middle Schools
Elementary Schools

Check – Please send the check to the address below and by opting to pay by check you are aware that we cannot start the production of your order until the check has been cleared into our bank account. It can take up to 10 business days for any bank institutions to clear or process the check:

Attn:

Blacksmith Athletics LLC

14 Farragut Place NW

Washington, DC 20011

Check Policy:

For quick shipment, please pay with credit/debit card. If your order is paid with a personal check, cashier’s check or official bank check it will be held until cleared by our bank. This can take up to 10 business days.

Please note that this policy also applies to final payments made for uniforms and custom made accessories. Even if the merchandise is ready to be shipped, if final payment is made with a personal check, cashier’s check or official bank check the completed order may be held up to 10 business days, to ensure that the check has cleared. We strongly urge you to make a final payment with a credit/debit card or PayPal account (not using Echeck) to avoid a delay in receiving your goods. A returned check on an order will cause the entire order to be pulled from production and placed on hold until payment is resolved.

Credit/Debit Card Disclosure:

Credit card information is always encrypted during transfer over networks and we also do not keep your credit card information on file. In an event the transaction(s) is declined, it might reflect the amount as a pended transaction, but please refer to your banking company because the funds was not successfully transferred to our account and we have no access in collecting the funds when the transaction has been declined. The time it takes for your funds to be returned to your account will vary and depend on your bank company and Blacksmith Athletics will not be held responsible for any bank issues related to transactions being declined. Until full payment is received, we will not be able to ship your order and if this affects the delivery date of your order, Healy Sportswear will not be held responsible for not meeting the expected delivery date that was agreed upon by both parties.

Sales Tax Information:

At present, you are only responsible for sales tax if your order is being shipped to the state of Wyoming. The current WY tax rate of 8.25% will be added to the invoice if applicable

Order Detail and Graphic Design Approval

Once we receive the payment from the customer, Blacksmith Athletics will send an Order Detail by using the customer’s roster as reference via email, itemizing in detail the player information (sizes, player names and numbers), quantity, estimated delivery date, shipping address, invoice number, and the final mock-up of the design that is approved by the customer. It is imperative that the Order Detail is reviewed carefully because this our agreement and we will ONLY make your uniforms based on the description of the order detail. Blacksmith Athletics will not be held responsible for wrong sizes, wrong player information in terms misspelled names and wrong player numbers once the Order Detail has been confirmed and approved by the customer.

Production Rush Fees:

For all Rush Orders, we do require FULL payment be remitted before we can start production of your order(s). For further details please contact our customer service support

Rush Option for Production:

Rush fee:15% of order if you would like your order within 3-4 weeks (minimum of $99)

*Please note that rush fees will be billed separately*

Shipping, Local Delivery & Pick Up:

Shipping typical takes 4-10 business days, depending on your location and on the shipping option you choose.

We are not liable for inclement weather delays, damages caused by shipping, or other unforeseen events that may occur.

Fulfilment time:

On average our custom orders take 4-6 weeks. It depends on the quantity of items ordered, and the status of our current production. When placing an order please provide us with the date that you will need for your order to be fulfilled.

Order Cancellations:

Blacksmith Athletics will not accept cancellations once the order detail has been confirmed by the customer and our factory has started production of your order. Any cancellation after this time will be subject to 50% of the total order. We do reserve the right to refuse service or order(s) you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person or per order.

Returns/Exchanges:

For Plain uniforms:
We offer return or exchange for plain uniforms only. Please contact us within 7 business days of merchandise receipt to report the problems and or complaints and we will research your claim and resolve the problem and we will either replace or exchange the item(s) in question or issue a refund, if we deemed it to be an error on our part. The refund will be issued to the customer after we receive confirmation that the item(s) has been delivered back to Blacksmith Athletics. We can’t offer a return due to wrong sizes. Please make sure that you review our size chart before place order.
For Custom uniforms:
We do NOT accept the return or exchange for custom uniforms (which have your team name or logos, designs or your choosing colors) We encourage our customers to order a customized sample of their designed uniform to inspect the overall look and that it is to their expectation. Once the customer has approved the Order Detail and has opted not to order a customized sample, we are not liable for any dissatisfaction that the customer might experience or portray

Please be aware: Blacksmith does NOT offer refund. ONLY exchange or redo or we can offer a credit note on your account to use for your future orders

All Blacksmith Athletics uniform returns or issues must be reported to our office within 7 business days of merchandise receipt. We will not accept any returns made after 30 days of the invoice date. All merchandise claims and or returns must be submitted via email stating in detail the reason for the return and specifying the issues, and include photos if needed to support your claim. Our quality assurance department will review your claim and research your issues and if we deemed it to be an error on our part, we will gladly replace the merchandise or provide a refund accordingly. However if it is not an error in our part and we can provide the proper documentation to support our claim, Blacksmith Athletics has the right to deny the customer’s claim, complaints, and or issues

Warranty:

Warranty on uniforms is 30 days from the date customer receives their order. If the uniforms have any problems with the stitching, material defects, etc., the customer need to report it to Blacksmith with pictures and quantity and we will process the redo, if this is defective uniform. Either way no refund will be applied. We will redo the uniforms or we can apply a credit to your account for future orders. Anything after 30 days, Blacksmith will NOT be responsible for any issues customers may have with their orders.

Termination/Agreement:

The commitment and responsibilities of the parties in which services are either served or rendered prior to the termination date shall survive the termination of this agreement for all purpose. These Terms and Conditions are effective unless and until terminated by either you or us. You may terminate these Terms and Conditions by notifying us that you no longer wish to use our Services. If we deemed that you fail, or we suspect that you have failed, to comply with any term of these Terms and Conditions, we also may terminate this agreement at any time without notice and you will be held accountable for all amounts due up to and including the date of termination.
These Terms and Conditions and policies or procedures posted by us on this site or in relation to the Service, make up the entire agreement and understanding between you and us and direct your use of the Service, taking the place of any prior agreements and communications, whether oral or written, between you or us. Any uncertainty or vagueness in the interpretation of these Terms and Conditions shall not be regarded against the drafting party.

Contacts:

Blacksmith Athletics